Shipping policy

Thank you for shopping with CoolNeck. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below:

1. Order Processing Time All orders are processed within [1–2] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

• Shipping Method: Free

• Estimated Delivery Time: [e.g., 3–7] business days.

Delivery delays can occasionally occur due to logistics or external factors beyond our control.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes CoolNeck is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

5. Damages CoolNeck is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Contact Us If you have any questions about our Shipping Policy, please contact us at:

• Email: help.coolneck@gmail.com